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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Krishelle Anthony

February 11, 2026

5  out of  5
rating by Krishelle Anthony
"I just saved a bunch of money on my car insurance by switching to the Carlos Salazar State Farm Agency with George. It may not be much to many, but saving $100 a month for me is huge! George took the time to make sure I had the coverage I needed for both my vehicle and my apartment, which ended up being greater than what I had before, and he made the experience so fun and easy, as well. I highly recommend George to help you with your insurance needs, but Carlos and Jacob are great too! This all dude crew has you covered."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Carlos Salazar’s Team. "
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Darlene Muñoz

January 29, 2026

5  out of  5
rating by Darlene Muñoz
"I couldn’t be happier with my experience! The rates offered for our vehicles, home and life insurance are absolutely perfect for what we needed. The standout feature, however, is the incredible staff. Jacob, in particular, is exceptionally patient and truly goes above and beyond to help his clients. His willingness to assist and answer any questions made the process so much easier. Highly recommend this place for anyone looking for great service and competitive rates!"
We responded:
"We appreciate your review, Darlene. We are so happy that you had such a wonderful experience with State Farm Agent Carlos Salazar’s Team here in Albuquerque ! "
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Frank Gallegos

January 16, 2026

1  out of  5
rating by Frank Gallegos
"While looking for a new State Farm agent, I encountered Carlos Salazar. After having discussion with him and shared with him how I work as an individual of integrity I thought he would be a good agent to work with. Unfortunately, he cannot be trusted as he reached out to my previous agent without my consent and had an open dialogue in regards to my grievances about her. I shared with Carlos integrity is everything and unfortunately, I did not feel comfortable with Carlos because he did lack that. I attempted to try to call him and one of his staff members who is very polite would always indicate that he was always busy. He would never return my calls and when he would, it'd be a couple days later. I can't really say if he's a good agent or a bad agent, all I can share with you is that if you want to maintain any confidentiality pertaining to business or about another agent, you would think he would given you the professional courtesy and let you know he would be contacting the agent and sharing with her your discomfort of their business practice. if you're looking for an agent, just be mindful and ask a lot of questions. Then you can determine for yourself if that person has integrity and professionalism in their business. But you know Albuquerque, everyone knows each other and they covers each other's back so just be aware. If you have issues, contact State Farm directly like I did."
We responded:
"Frank, I am sorry you feel the way you do about how I handled your concerns. Please understand that I am not your assigned servicing agent and you are not my customer. For this reason, I have no access to your accounts. Regardless, I took quite a bit of time to research and help you better understand the issues with your bill, coverages changes and forms that needed to be signed. For me to do this I had to call both your agent's office and State Farm service departments. I did communicate this to you during which time you expressed your appreciation and requested to transfer your accounts to my office. I clearly explained the process you would follow to transfer your accounts here. Out of respect and courtesy to your agent and her staff, I called her and communicated to her that you may be transferring your accounts to my agency and why. This is a common etiquette practice that many agents share with each other and I firmly believe in. You called and requested an in person meeting with me and unfortunately, I was unable to meet with you on the day you wanted to meet. I was not available because I was booked with customer appointments that day. My customers will always be my priority. However, I called you back the very next day with intention of setting an appointment with you so we could meet. You never answered and to my knowledge, you never called back. I hope this better helps you understand. Best wishes."
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Andrew Lorenzen

January 14, 2026

5  out of  5
rating by Andrew Lorenzen
"George and his team are very easy to work with! They helped me secure a homeowners policy and an auto policy. But the best part… They offered considerable savings compared to an auto policy that I had carried for almost 22 years! FRIENDLY! PROFESSIONAL!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Andrew, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Carlos Salazar’s Team—we are always here to help! "
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Phillip Munson Dirty Gloves Landscaping

December 23, 2025

5  out of  5
rating by Phillip Munson Dirty Gloves Landscaping
"All I can say is what an exceptional customer service experience was with Jacob here at the State Farm agency. Not only did they give me the best rate I’ve ever found but the communication was so effective and the process was so smooth. It was seamless compared to any other insurance I shopped around for. I was shopping around for Insurance for four days. Talked to nine companies, and I didn’t have a single piece of mind or help during the entire process until I found Jacob"
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Ghost Rider

December 22, 2025

5  out of  5
rating by Ghost Rider
"George was fantastic! Gave me an amazing rate that blew away any of those other "big boys"! He was courteous and extremely professional. Thank you for taking the time and effort to be the best at what and who you are. Jamie B. 😃"
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Toni Cordova

December 16, 2025

5  out of  5
rating by Toni Cordova
"Great insurance company. Everyone i speak to there is always so nice, patient and very helpful. My go to guy is George Quintana. He found me great rates and was able to beat the competition. Hes very knowledgeable and helped me only purchase what I really needed. Highly recommended!"
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Sarah Aragõn Lopéz

December 9, 2025

5  out of  5
rating by Sarah Aragõn Lopéz
"My insurance agent Jacob from State farm is a wonderful and very helpful great insurance agent so is Carlos I am very glad that they are my insurance company I've been with them for over 2 years and I'm very very happy with their business they are very helpful very compassionate and very caring thank you Carlos and Jacob"
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Mary Ngo

December 9, 2025

5  out of  5
rating by Mary Ngo
"Carlos and George were friendly and amazing!! I needed help finding home and auto insurance and they were beyond helpful. I am grateful for the honest quotes and low premiums. Thank you Carlos and George from State Farm!"
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Suzette Olsen

December 6, 2025

5  out of  5
rating by Suzette Olsen
"Since I moved to New Mexico 5 years ago, Carlos Salazar and his agents, have given me the best rates for Full-coverage car insurance!!"
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Kristy Olivas

November 12, 2025

5  out of  5
rating by Kristy Olivas
"I want to give a big shout out to Jacob for always helping me when I have questions or making changes to our policies! I send a text and get a response quickly and he is always so friendly and helpful… keep up the great customer service ⭐️ ⭐️⭐️⭐️⭐️"
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Andrew Benavidez

November 7, 2025

5  out of  5
rating by Andrew Benavidez
"Jacob and George are really nice . I called yesterday to get some paperwork figured out for my renters insurance and they worked with me till the job was done thank you guys for being able to get things done . Like a good neighbor state farm is there !!!"
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Thu Ha

August 24, 2025

1  out of  5
rating by Thu Ha
"The agent kept getting my husband’s drivers license and my drivers license mixed up over a two year period despite us coming to NM with two separate cars in our own names with our own policies and separate billing. Then “the State Farm system” never showed New Mexico that we had insurance so after getting the VIN check and all of that done at the MVD. The state suspended our cars (despite showing our insurance at the VIN check) because Stare Farm isn’t capable of showing them that we had insurance. This agency keeps blaming “the system” as an excuse. I never had so many issues with State Farm before and I think it’s an agent issue.

My car got totaled by a teen in Rio Rancho and now the agency listed my replacement car as the “total loss” and not the one that was actually totaled. Make it make sense when State Farm is the one with all of the dates of the cars and accidents!

Shame on us for not finding a different agent sooner."
We responded:
"Dear Thu Ha,
Thank you for taking the time to share your concerns. We sincerely apologize for the confusion and frustration you and your husband have experienced over the past two years regarding your driver’s licenses, insurance policies, and the issues with the New Mexico MVD. I am very grateful we were able to talk on the phone and iron out the confusion and I hope that this made you feel better and bring peace of mind.

Please know that anytime State Farm issues an auto policy, an electronic report of insurance is sent to the Motor Vehicle Department on your behalf. If you are ever notified that they didn’t receive one, please feel free to contact me and I’ll be happy to call and request another report be sent.

We understand how important it is for your insurance information to be accurately reflected and communicated, especially when it affects your vehicle registrations and leads to unexpected suspensions. Additionally, we are very sorry to hear about the mix-up concerning your totaled vehicle and the replacement car. This situation is certainly not the level of service we strive to provide. Please know that all your vehicles are properly covered with active policies and always have been. The correct vehicle was listed as totaled but the new vehicle was written over that same policy which created confusion. Once again, my apologies for this.

Please know that we take your feedback seriously and want to make this right. As we discussed, please contact us directly at 505-293-3304 (call or text capabilities) or email me directly at carlos.salazar.w35e@statefarm.com whenever you need assistance. We are committed to resolving these issues promptly and restoring your confidence in our service.
Thank you again for bringing this to our attention. We hope to have the chance to make amends and provide you with the quality service you deserve.

Sincerely,
Carlos Salazar,
Agent
Carlos Salazar Insurance Agency - State Farm
"
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O.G. gs

November 24, 2023

4  out of  5
rating by O.G. gs
"Very friendly and has always had the best deals for me thanks Carlos"
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Martha Ceniceros

September 16, 2023

5  out of  5
rating by Martha Ceniceros
"I really like State farm... Carlos Sanchez is real easy to talk to you he's very and your secretary Morgan she's great I've been with the company over five years now and I have no complaints"
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Kimberly Sanchez

September 16, 2022

5  out of  5
rating by Kimberly Sanchez
"Amazing customer service, they work hard to make sure you get the lowest possible rate. Highly recommend"
We responded:
"Kim, thank you so much for taking the time to leave us a review. We appreciate this and are here if you need anything."
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Daniel Thompson

May 17, 2022

5  out of  5
rating by Daniel Thompson
"Absolutely the best place in town for your insurance needs. Before working with Carlos from State Farm I would jump around with insurances as the rates would randomly increase. Carlos provides great coverage at great consistent rates. Thank you!!"
We responded:
"Mr. Thompson, thank you for your review. This means a lot to us and we appreciate your comments and your loyalty. We will always work hard to care for you."
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Aimee Giles

March 22, 2022

5  out of  5
rating by Aimee Giles
"Morgan is the best agent I have ever worked with!!! She really takes her time in getting to know you and what’s going to work best for you! Thank you so much for all that you do and for going above and beyond. It is so very much appreciated!!!"
We responded:
"Aimee, thank you for leaving is a review. We really appreciate it. Morgan is an amazing part of our team here and I am happy she had earned your trust."
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IShallSucceed

March 17, 2022

5  out of  5
rating by IShallSucceed
"Morgan Ogas is very hard working and efficient! She is willing to help in anyway possible. She answered all of my questions and got me all the information I needed in a timely fashion! Overall great experience!"
We responded:
"Thank you so much for leaving a review for Morgan. She works hard to make sure our customers are taken care of. I am happy to hear you feel the same way."
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Derek Salazar

February 6, 2022

5  out of  5
rating by Derek Salazar
"He is amazing!"
We responded:
"Hi Derek! Thank you so much for your comment. I really appreciate you taking the time to leave this review. We will always work hard to make sure you are taken care of."
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Allen sawyer

January 3, 2022

5  out of  5
rating by Allen sawyer
"Fantastic"
We responded:
"Thank you so much for your comment Allen! We will always do our very best to make certain you always feel this way about our agency."
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Rouzbeh Allahverdi

September 23, 2021

5  out of  5
rating by Rouzbeh Allahverdi
"We have worked with the State Farm, Carlos Salazar Office, and Morgan Ogas for a long time. We are extremely happy with them all. I would particularly like to express my appreciation of Morgan's work on a few occasions recently. She provided great help each time by addressing the issue immediately, professionally, and effectively!"
We responded:
"Thank you so much Rouzbeh! Morgan is amazing indeed! I am very blessed with a helpful and able team who can handle most anything that a customer may need. We appreciate your business and loyalty."
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Kate Davis

September 7, 2021

5  out of  5
rating by Kate Davis
"A wonderful experience all around. Morgan is top notch and super helpful. She does all the leg work for me, and I really appreciate that. Carlos Salazar Agency has honestly been such a great experience, truly. Morgan rocks, and I'm really pleased to have found such a solid agency to handle all of my insurance needs."
We responded:
"Kate, thank you very much! I am very blessed to have Morgan on the team. She is very knowledgeable, helpful and courteous. We work hard to make sure you and all of our customers have a pleasant experience with our office."
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Madi duncan

April 26, 2021

5  out of  5
rating by Madi duncan
"Morgan Ogas is very helpful and super nice! Will definitely use her again for any insurance questions I have."
We responded:
"Hi Madi! Thank you for leaving a review. I am happy to hear about your experience here with Morgan. She is awesome. I hope we can for you in the years to come."
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Javi Ortega

March 1, 2021

5  out of  5
rating by Javi Ortega
"Carlos Salazar State Farm they're the best they gave me a quote that I could not believe hey save me a lot of money and now I have money for more food thank you Carlos Salazar and Lindsay for everything you did for me you guys are great thank you very much"
We responded:
"Dennis, thank you for this review! We work hard to make sure our customers are getting the best value without compromising coverage. It is very important that our customers know what they are covered for and more importantly, what they are not covered for. By doing so we help identify gaps in coverage and provide a solution to make certain our customers are covered correctly."